www.mch2001.com • MetroCare Hawaii - PLUS
In pursuit of excellence, MetroCare Hawaii - PLUS aims to become the leading home services provider in Hawaii. We deliver our services with respect and professionalism. read more »

Home Care are services that are provided in your home while you recuperate from an illness, nurse an injury or receive assisted living services. read more »


image image image image image image image

HIPAA Compliant Agency

Our Staff

We are proud to have a team of dedicated care professionals who shares the  philosophy that is unique to MetroCare Hawaii - PLUS.  To keep up with the changes in the home care industry, we encourage our staff to update their skills through in-service training, seminars and other work related educational programs that will strengthen their competency.  We aim for the best as we strive to be the best!

Our Staff include:

  • Registered Nurses (RNs)
  • Licensed Practical Nurses (LPNs)
  • Certified Nurses' Aides (CNAs)
  • Home Health Aides (HHAs)
  • Homemakers
  • Choreworkers

Our staff are trained, experienced, compassionate and eager to form the caring relationship that are at the heart of quality care. We like to think that our staff are among the best  in Hawaii.  Of course, selecting the best starts from our recruitment process. 

Potential candidates undergo stringent screening standards that are not limited to their skills and experience, but also their attitude and personality to ensure that they have what it takes to be a TOP NOTCH MetroCare Hawaii - PLUS care professional.

We run background checks with regards to their criminal history and driving habits making sure that they are within acceptable limits. They must also acquire clearance from FieldPrint through a national database that scan for any criminal activities that includes Adult Protective Services (APS) and Child Abuse and Neglect (CAN) clearances. Additionally, they must  show proof of eligibility to work in the United States and must have a good command of the english language. We make sure that the skills, experiences and references provided to us are verifiable.   A reliable transportation with current insurance coverage is preferrable, but not required. They must also provide tuberculosis clearance and CPR/First Aid certifications.

Once hired, our employees are oriented, trained, bonded and insured to ensure that you and/or your loved ones not only get the best service you deserve, but also assuring you... Peace of Mind.

Before taking on an assignment, all our Care Staff are thoroughly oriented on the following:

  • Plan of Care
  • HIPAA Compliance
  • Client's Rights & Responsibilities
  • Dress Code
  • Punctuality
  • Proper Body Mechanics
  • General Code of Ethics
  • Code of Conduct
  • Cultural & Ethnic Diversity
  • Communication
  • Proper handling of Forms & Docs
  • Handling Aggressive Behaviors

When it comes to finding help to care for a loved one, virtually nothing is more important than selecting the right Caregiver from a reputable Agency.  At MetroCare Hawaii - PLUS, we go above and beyond the standard hiring procedures to ensure that the people we hire are trustworthy, dependable, and have the attitude, personality and the skills needed to provide top quality care.

Compatibility between the client and the Caregiver is a key factor in a positive in-home care experience.  We carefully match our Caregivers based on personalities and skill sets with the clients scope of care needs.

Although we try our best to match Caregivers with Clients, in the rare event that a match isn't successful, our management team will immediately work to find a suitable replacement.  We believe that open communication is essential and we encourage the client and their families to voice out their concerns and grievances directly with the management. 

Our Caregivers are experienced professionals who understand that reassignment is a routine part of the care process.  We will continue the placement process until the care recipient, the family members, and the Caregiver are all completely satisfied.

Satisfaction Survey
Your opinion counts. Please tell us your evaluation on the services we provide. Your feedback is golden to us because this makes us better at what we do. Please participate in our survey. read more »
Resources & Links
Are you looking for related infomation? How about the latest on healthcare from government agencies and organizations? We can make your search easier. Try these links which might help you. read more »

Corporate Office Address:
MetroCare Hawaii - PLUS
327 Kinoole Street
Hilo, HI. 96720
Phone:(808) 934-8334
Fax.:(808) 933-9304

Oahu Office Address:
94-210 Pupukahi St., Ste. #202
Waipahu, HI. 96797
Phone:(808) 678-8500
Fax.:(808) 678-8388

Maui Office Address
737 Lower Main Street, Suite C-2
Wailuku, HI. 96793
Phone:(808) 249-8888
Fax.:(808) 249-8899

Email Address: info@mch2001.com
Member in good standing of :